Kootchie Kooz is a Canadian WAHM business and we will strive for excellent customer service. At times there may be power outages, or any computer malfunctions that may occur, but we will try our best to serve you with promptness. We have the right to close down the store for any emergency purposes but will try our best to serve you the best we can in this circumstance. At times we might close for holidays but will give a week or more notice if we do so. Any pictures and written documents are copyright of Kootchie Kooz, You may not publish/copy anything from the Kootchie Kooz site for any reason unless there is a written document signed by the owner of Kootchie Kooz. There may be other retailers information on this site if you want to copy you must contact that company. Any further information required please e-mail us at firstname.lastname@example.org ..
I will not charge any handling fees and will get the best shipping rate for you. Shipping insurance is highly recommend as I am not responsible for any lost or damaged packages when It leaves my hands. I will send you an invoice of the grand total.
I will accept any product back within 30 days. You will have to pay the shipping charges to send the product back to me and I will pay the shipping charges back to you if there is an exchange. **This rule is only good for unused, unwashed items, and if item is a defect. You must also follow my care instructions, if not then I can not accept returns or refunds. If there is a defect in the product you may exchange for the same product or I can credit you for something else. Please note, I will only give out refunds on the defected items ONLY If you have followed the washing/care instructions. You must send the item back first before I issue the refund as I will decide If a refund will be issued. Please contact me before sending out anything and I will discuss any questions or concerns with you
At Kootchie Kooz your privacy is highly valued. We will not advertise any personal information about you on the site unless we get permission to do so for contest purposes or any other promotions. We will not send your personal information out to ANYONE unless we get permission from you. You can feel secure while you shop at Kootchie Kooz. If you do feel your privacy has been invaded, please contact us so we can deal with the matter